“I was installing a large in-ground concrete pool and required extensive Artificial Rock Work to dress the whole site. I found Oliver to be very informative in regards to the proposed works, he explained the process in detail so that I was fully aware of the end product. Oliver and his team had to work closely with the pool installers and were able to advise me of several structural issues that these installers had ignored, which, left unattended, would have caused major problems in the long term. These problems caused several days delays, I expected I would receive an escalation in cost from Oliver as these delays had hindered his schedule, and as the saying goes "time is money". Oliver continued the project over the next month and was very accommodating with the numerous additional features and alterations my wife requested. Throughout the entire project, Oliver would keep me updated and went out of his way to ensure we would be very happy with the end result. His customer service was excellent. When all the work was completed, I could not have been more pleased with the end product, the quality of workmanship and the communication process throughout was outstanding (very rare in the building trade). When I requested the final account (I was expecting a substantial variance due to the additional undertakings we had requested), I was shocked when Oliver informed me that our original price still stood. Knowing the extra work he had performed and the additional hours spent on our job site I was embarrassed that he would not accept anything further. Oliver has since returned to perform other landscaping projects at my property, the results again as always the same, excellent service, price and advice.”
Rodney McHugh Minto Heights